Terms, Credits & Privacy

Terms of Service

1. What JamboCampus is

JamboCampus is a subscription-based travel membership. You pay a monthly fee for your chosen tier and, in return, receive travel credits and access to member-only group trips, discounts and services. JamboCampus arranges travel; it is a travel organiser, not an airline.

2. Membership

• You must be 18+ (or have guardian consent) and provide accurate details.
• Subscriptions run monthly. There is a minimum commitment of 3 months, after which you may cancel with 30 days' notice.
• We may change tier prices or benefits with at least 30 days' notice; founding-member pricing is honoured as advertised at the time you joined.

3. Trips

• Trips are subject to minimum group sizes, seat availability and destination entry rules.
• You are responsible for holding a valid passport, visa (where required), and any vaccinations. We assist, but final responsibility for your travel documents is yours.
• Prices shown are per person, sharing, and cover the items listed for each trip. Personal spending is not included.

4. Our responsibilities and limits

We take reasonable care in selecting partners (airlines, hotels, ground operators) but are not liable for their independent failures, force majeure, or losses outside our control. Where a trip is cancelled by us, the Cancellation & Refunds policy below applies.

Credits Policy

What credits are

Travel credits are a loyalty booking tool, not money. They have no cash value, cannot be withdrawn, sold, or transferred, and exist only to reduce the cost of trips booked through JamboCampus.

How they work

• Each paid subscription month adds credits to your wallet, at the rate for your tier.
• Credits can pay for up to 70% of any trip. The remaining balance is always paid in cash.
• Referral bonuses are added when a friend you referred activates a paid subscription.
• Credits expire 18 months after they are earned. We remind you before they expire so you can travel in time.
• If you cancel your membership, unused credits are forfeited after your notice period ends.

Because credits are not stored monetary value, they are not a savings, deposit or e-money product.

Cancellation & Refunds

Your subscription

• You may cancel after the 3-month minimum with 30 days' notice via WhatsApp or email.
• Subscription fees already paid are non-refundable, but you keep access until the paid period ends.

Trips

• Visa-staged payment: for trips needing a visa, you pay a deposit on application and the balance only after your visa is approved. If your visa is refused, the recoverable balance (less non-refundable third-party costs already incurred) is returned or credited.
• If you cancel a booked trip: refunds depend on how close to departure you cancel and what we have already paid to airlines/hotels. The schedule for each trip is shown before you confirm.
• If we cancel a trip: you receive a full refund of trip payments or a transfer to another trip, your choice.

Privacy Policy

We collect only what we need to serve you: your name, phone number, email (optional), and institution. For trips, we additionally handle passport and visa details as required to book travel.

How we use it

• To manage your membership, credits and bookings.
• To contact you about your subscription, trips and offers (you can opt out of marketing).
• We share personal data with travel partners only as needed to complete a booking you have requested.

Your rights

• You may request a copy of your data, correct it, or ask us to delete it (subject to legal record-keeping).
• We do not sell your personal data. We store it securely and limit access.
• We process data in line with Uganda's Data Protection and Privacy Act.

Questions about your data? Contact us on WhatsApp or at the email on our site.